Service Manager

Position Overview

The Service Manager is mainly responsible for the Warranty, Operation and Maintenance (WOM) of the service projects to ensure that the project work and WTG (wind turbine) performance indicators meet the contract and company requirements. The service manager is also responsible for providing professional support and services to customers to meet their specific needs.

Key Responsibilities

• Be responsible for project operation and maintenance management, including personnel, Q HSE, materials, cost control, etc. and continuously optimization. 
• Make and implement service plan like WTG maintenance, trouble shooting and necessary retrofit, and other service indicators, to fulfill service contract with customers, and dig out more value-adding service.
• Contribute to the regional strategy in terms of service deployment and service strategies.
• Establish and manage relationships with existing and potential customers, suppliers, subcontractors, governmental agencies, etc. 
• Manage local sub-contractors/suppliers. Assess cooperation potentials and lead the implementation.
• Collect data, analyze RCA, solve project problems and then feedback to company for resolution.
• Find and put project uncertainty factors into risk management, and take appropriate measures.
• Make project level process, standard, workflow based on global and regional processes and standard.
• Manage regional and local spare parts.
• Build and optimize team members’ capabilities and professionalism. Coordinate with the headquarter training team in the preparation of service training contents, execute and carry out trainings for service personnel and/or external service providers.
• Complete other tasks assigned by the company.
• Comply with the HSE requirements of the company, find and report hazards in the process of work, report HSE incident in a timely and truthful manner, and participate in the activities organized by department's and company's HSE team.

Qualifications & Experience

• Have at least one year of wind power industry service business (onshore or offshore projects) experience, and at least three years of project work experience. Having at lease one year of project management experience is a plus.
• Ability to manage multiple tasks and conflicting priorities.
• An understanding of QHSE management systems.
• Excellent office software skills.
• English fluency, and excellent written and verbal communication skills. Good Mandarin Chinese is plus.

Company Information

Diversity & Inclusion