Head of Service of Goldwind Europe

Regional Service Leadership & Project Performance:

• Ensure the high-quality execution of all wind power service projects across Europe, including preventive and predictive maintenance, in line with service contracts.
• Oversee planning, scheduling, resource allocation, risk prevention, EHS compliance, major problem resolution, and project dispute settlement.
• Drive ultimate service profit realization while maintaining controllable risk levels.

Service Solution Development & Contract Management:

• Develop competitive regional service solutions tailored to the wind power market.
• Participate in service contract negotiations and facilitate contract finalization in accordance with corporate LOA (Letter of Authorization) requirements.
• Ensure contractual compliance and alignment with Goldwind global service standards.

Process Optimization & Standardization:

• Optimize and enhance regional service processes based on global standards.
• Ensure linkage between regional processes and headquarters’ operational procedures.

Regional Service Network & Resource Management:

• Establish and maintain a regional service network, including localized spare parts supply chain, subcontractor pool, talent development, and failure component detection/repair capabilities.
• Set and implement regional annual service plans, budgets, and personnel targets
• Monitor and control service costs in line with corporate budget indicators.

Customer Relationship Management:

• Build and maintain strong, trust-based relationships with key customers.
• Promote timely tracking, feedback, and resolution of on-site issues to maximize customer satisfaction and retention.

Safety & Compliance:

• Lead safety production management for all service operations in the region.
• Ensure compliance with Goldwind’s Safety Production Responsibility List and local regulatory requirements.